Frequently Asked Questions

SHOPPING INFORMATION

This is the extra fee paid to have your package delivered to your pickup point or address.

Delivery period do not exceed two weeks from the day Escrow payment on our website. for expedited delivery that do not exceed one week base on your location on the glob, extra charges maybe incurred.

After ordering, your product will be shipped to your address. You also be able to track your order on our website .  tracking number will be issued to you , enabling to track your parcel as it travels to your pickup point

Yes. Invoices are issued to all orders

PAYMENT INFORMATION

all payments go through the escrow payments system for mutual confidence and trust between us and our clients. Payment will only enter our wallet once client confirm reception of their products.

wishlist allows shoppers to create personalized collections of products they want to buy and save them in their user account for future reference. Wishlists signify a customer’s interest in a product without an immediate intent to purchase

In any case of a wrong product due to our large command processing or damaged product due to poor handling during delivery, follow our return and refund Policy

Yes. you have the full right to cancel or change your Order. In case of cancel, just cancel and you shall receive full refunds

In case of order change, cancel your first order, then make a new order after refunds have been made and received in your wallet.

Package Tracking permit clients to followup the evolution of their order and processing. With this option, clients get more information about their product.